RIGHT OF WITHDRAWAL
Subsequent to placing an order through our webshop (www.yntdesign.com), you may exercise your right of withdrawal within 14 days after receiving your order (valid for orders sent using “Track & Trace”) or within 21 days from dispatch from our facility(valid for orders using Standard Postage without “Track & Trace”). During this reflection period you are expected handle the product(s) and its packaging with care. Received product(s) should only be unpacked or used to the extent necessary for establishing the nature and characteristics of the product(s). The guiding principle is that you may only handle and inspect the product in the manner you would handle a similar product within a physical store.
Should you wish to return a product, please follow these guidelines:
- Send us an email informing us of the product(s) you wish to return. Please include the product model number and your order/invoice number.
- Return the product(s) with all delivered accessories, if reasonably possible in its original state and packaging (or similar packaging), unused. Include a copy of your invoice, your order number and details of the payment method used to purchase the product(s). The cost to the return of the related product(s) is for your account.
- Within 14 days after the receipt and processing of your returned shipment has been received and processed by our Returns Department, the amount due will be refunded within 14 days to the account that was used to pay for the order.
We will refund the invoiced amount for the returned product(s) (per the original invoice) and the prorated shipping costs you paid when purchasing the product(s). i.e. If you're returning part of a larger order, only part of the shipping costs will be refunded (for example, if you've ordered three items and are returning only one item, a third of the shipping costs will be refunded. If you're returning two of the three items, two thirds of the shipping costs will be refunded. If you are returning all items from an order, you will receive a full refund of the shipping costs).
- Please send your return shipment to the following address:
2542TZ Den Haag
EXCEPTIONS TO RIGHT OF WITHDRAWAL
Right of Withdrawal does not apply to goods that have not been pre-fabricated, and which have been either selected individually or that have been explicitly personalised by the customer to meet his personal preferences (i.e. any and all variable combinations albeit colour, style, print method etc.).
Did you receive a damaged or broken item? Please contact our customer service department by email at firstname.lastname@example.org. We will walk you through the return process of the damaged item(s).